Terms of service

General

To shop with us, you must be at least 18 years old. When you order goods from us, you also accept our terms of purchase as follows.

Prices

All prices include VAT. The partial amount for VAT and the cost of any shipping are displayed at checkout.

Payment methods

You can pay with all common debit and credit cards such as Visa, Mastercard and American Express. No card fees are added. We also offer direct payment, partial payment and pay later via Klarna. For full terms and conditions, please refer to Klarna

We keep payment information and business data secure through Shopify Payments, which is PCI-compliant and supports 3D Secure checkouts.

Order confirmation

After a purchase is made, a confirmation is always sent to the customer via email.

Uncollected package

If the shipment is not collected from an agent within 7 days, the package will be sent back to Aktivcamping. We will then charge a handling fee of 149 SEK. Questions regarding delivery can be asked to our customer service via e-mail: info@aktivcamping.se.

Delayed delivery

If a delay in delivery should occur and Aktivcamping cannot deliver within the specified time, the customer will be informed without undue delay of the reason for this and a new delivery time will be given. If Aktivcamping cannot offer delivery within a reasonable time and the delivery time is of significant importance, the customer has the right to cancel the purchase. This applies to all types of orders regardless of shipping method.

Complaints

As a consumer, you have a 3-year right of complaint according to the Consumer Purchase Act. Only original defects are covered by the right of complaint and do not apply, for example, to defects caused by normal wear and tear. A notification of the defect must be submitted to Aktivcamping within a reasonable time after the consumer should have noticed the defect. A complaint made within two months after the consumer noticed the defect shall always be considered to have been made in good time. Attach pictures and a text describing the defect when you contact us. If the complaint is approved, Aktivcamping will refund the full amount, including shipping, tax and fees.

You can complain about the faulty product through one of the following options:

E-mail: info@aktivcamping.se

Phone: +46703440500

Visit us: Aktivcamping - Visimedia AB, Rälsgatan 6 B, 802 91 Gävle

We follow the recommendations of the Swedish National Complaints Board in the event of a dispute. If the complaint is approved, we will cover the cost of the return shipping. After notification of the complaint has been submitted by the customer, the complained goods must be sent to the company's address below unless otherwise agreed:

Aktivcamping - Visimedia AB, Rälsgatan 6 B, 802 91 Gävle

Refund in the event of an approved complaint will be made within 14 days of receiving your notification of the complaint. We will use the same payment method for the refund that you yourself have used for the current purchase.

Transport damage

A product damaged in transport must be reported to Aktivcamping within 5 days of the day you received your product and include pictures that document the damage. This is to ensure handling and approval. A notification of the damage must be submitted to Aktivcamping within a reasonable time after the consumer should have noticed the damage. Aktivcamping will replace a product damaged in transport with a new product if possible. Otherwise, the full amount will be refunded, including shipping, tax and fees.

Send an email to: info@aktivcamping.se or contact us by phone: +46703440500 and notify the nature and extent of the damage. Please attach pictures and a text describing the damage when you contact us. Refunds in the event of transport damage will be made within 14 days of receiving your notification of the damage. We will use the same payment method for the refund that you yourself have used for the purchase in question. If the product damaged in transit is replaced with a new product, delivery will take place within 14 days of receiving your notification of the damage.

Dispute

In the event of a dispute, we follow the recommendations of the Swedish National Board of Complaints.

Postal address:
ARN
Box 174
101 23 Stockholm

Website:
www.arn.se

You can also continue your complaint on the EU's common dispute resolution site.

Website:
www.ec.europa.eu/odr

Updated 2024-08-03