Refund policy

Right of withdrawal and return

You can cancel your purchase within 14 days of receiving the goods. In order for you to exercise your right of withdrawal in time, it is sufficient that you send your message that you intend to exercise your right of withdrawal before the withdrawal period has expired.

To notify us that you are canceling your purchase, you should send a message about your decision via e-mail to: info@aktivcamping.se. Alternatively, you can send the message by post to our company address:

Aktivcamping - Visimedia AB
Rälsgatan 6B
802 91 Gävle

The goods should be returned as soon as possible after you have notified us that you are canceling your purchase, but no later than 14 days after your message. Refunds will be made no later than 14 days after we have received the returned product, and we will use the same payment method for the refund that you yourself have used for the purchase in question. To guarantee that the full return amount is refunded, the product must be returned in unbroken packaging and in unchanged condition. In exceptional cases and according to the Distance and Home Selling Act, you can cancel a purchase with broken packaging, but then a fee for any decrease in value may be deducted from the return amount.

Here you can download the Swedish Consumer Agency's standard form: Cancellation form

Return fee

In the event of a complaint about a faulty product, Aktivcamping is responsible for the return cost and no fee is charged to the customer. A return label will then be sent via email and printed by the customer themselves. If the customer cancels your purchase, the customer will pay for the return shipping themselves.

How to return the product

Send a message to info@aktivcamping.se before returning an item and describe the reason for the return and which products you want to return. If the package has been damaged during transport, you should send pictures of the damage. You will then receive a return shipping label sent via email that you should print and attach to the packaging. Pack the product properly with the same or similar packaging. Leave the package with the specified agent or the nearest agent. When invoking the right of withdrawal, the customer chooses the shipping method themselves.

Return address

Aktivcamping - Visimedia AB
Rälsgatan 6B
802 91 Gävle

Updated 2024-09-22